Client Relationship Manager

Position Summary:

The Client Relationship Manager at Fierce Creative Solutions plays a crucial role in client retention, strategic planning, and communication. This position requires relationship-building, digital marketing knowledge, and content creation expertise to ensure client satisfaction, foster long-term partnerships, and drive successful marketing campaigns. The role also involves collaborating with internal teams to ensure alignment with client goals.

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Key Responsibilities

Client Relationship Management & Retention

• Build and nurture strong client relationships to ensure long-term success.
• Proactively identify opportunities to upsell agency services.
• Gather and implement client feedback to continuously improve services.

Communication & Client Engagement

• Serve as the primary point of contact for clients, providing regular updates and addressing needs promptly.
• Facilitate clear and open communication between clients and internal teams.
• Conduct regular check-in meetings and reviews to assess client satisfaction and needs.

Strategic Planning & Market Awareness

• Develop and implement marketing strategies that align with client objectives.
• Provide clients with strategic recommendations based on industry trends and market data.
• Continuously analyze competitor strategies to help clients maintain a competitive edge.

Collaboration with Internal Teams

• Work closely with creative, strategy, analytics, and media teams to execute client campaigns.
• Facilitate collaboration and information sharing among internal departments.
• Ensure client needs are effectively communicated and met.

Content & Marketing Execution

• Develop and execute email marketing campaigns that align with client objectives.
• Research, write, and optimize blog content to reinforce client brand authority.
• Create engaging and relevant social media content that enhances client brand presence.

Client Task Coordination & Project Management

• Coordinate tasks across departments to ensure seamless project execution.
• Keep clients informed about project progress, timelines, and budgets.
• Anticipate and proactively address potential challenges affecting client satisfaction.

Analytics & Reporting

• Track and analyze campaign performance, including engagement and conversion metrics.
• Prepare regular reports with insights and recommendations for improvement.

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Performance Expectations

• Develop and maintain strong client relationships, ensuring high retention rates.
• Deliver strategic marketing recommendations tailored to client needs.
• Facilitate effective communication between clients and internal teams.
• Ensure timely and high-quality execution of marketing campaigns.
• Maintain knowledge of industry trends to provide proactive client recommendations.
• Provide data-driven insights and reports to measure and improve campaign success.

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Core Values in Action

• Uncompromising Excellence: Deliver top-quality marketing strategies and content that exceed client expectations.
• Courageous Creativity: Bring bold and innovative ideas to enhance client engagement and brand presence.
• Continually Growing: Stay current with industry trends and continuously refine skills.
• Unwavering Execution: Ensure flawless execution of client campaigns and deliverables.
• Boldly Innovative: Implement fresh strategies that push the boundaries of digital marketing.
• Energetically Unified: Collaborate effectively with internal teams to drive client success.

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Qualifications

• Experience in client relationship management, marketing, or digital media.
• Strong communication, negotiation, and interpersonal skills.
• Ability to develop and execute strategic marketing initiatives.
• Strong organizational skills with the ability to manage multiple clients and projects.
• Proficiency in marketing tools, CRM software, and analytics platforms.
• Adaptability, problem-solving mindset, and eagerness to learn.

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Work Environment & Conditions

• Primarily an in-office role with potential for hybrid work depending on business needs.
• May require occasional travel for client meetings, industry events, or company functions.